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Garvin Gray (2007-09-01)
Site unable to load, timing out
Just 'finished' a blitz silver game with Ilmars Cirulis.
Had four minutes remaining on my clock and five moves to make to the time control, when ficgs would not load on my browser and kept timing out.
I am not happy about this situation because this has resulted in costing me e-points (money) through no fault of my own.
It is not my fault that the site kept timing out.
I am not sure what remedy there is for this situation, but I really dont feel like I should be out of pocket financially through a site fault and not my own fault.
Thibault de Vassal (2007-09-01 10:22:22)
I didn't notice any server activity problem, so I'll wait & check the next moves logs. If it appears it's a server problem, we can continue the game with the clocks before it happened (if you both agree) or cancel the result. To be continued, quite annoying anyway :/
Garvin Gray (2007-09-01 10:39:31)
Ilmars offered to swap credits again, but as I had less than ten e points, so couldnt do it.
Obviously Ilmars would have to confirm this offer.
I believe that you can see all the previous chat bar messages, so you can at least follow our conversation about this matter from there.
Thibault de Vassal (2007-09-01 15:29:04)
I just saw the logs, unfortunately this time nothing can prove it wasn't a server bug (or the contrary). I'll make an update about it.
As Ilmars offered to you to cancel the result, I can do it. (Ilmars, can you send me an email about this ? .. Thanks)
Garvin Gray (2007-09-01 16:32:50)
Thibault, Thought you might want to know that for a few minutes I was having problems accessing the site again just then. Only just got back on.
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