Android App not working


Android App not working

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John Hadden    (2019-06-22)
Android App not working

Hi, Not sure if this is your problem - or samsung's but I noticed just recently after the samsung internet browser on my phone updated the ficgs app stopped working. When I open it it comes up with a blank screen and 'fatal error'.

Thibault de Vassal    (2019-06-23 11:51:59)
Android App not working

Hi John, many thanks for the feedback! There are always bad surprises with these apps and the various smartphones...

What app do you use? "Games Online", "Chess Trainer"... ? With what version of Android? (maybe an update to make?)

John Hadden    (2019-06-23 16:16:11)
Android App not working


So it's 'games online' - says API 14+. SDK27 V1.3.

I've got a Samsung Galaxy J3 (2016), it is Android V5.1.1.

The samsung browser is version (I assume it is to do with the browser - since I think this was what was updated since it was working).

Thibault de Vassal    (2019-06-25 12:09:38)
Android App not working

So far, another user encountered the same problem on a Samsung A7 2018 and Huawei 10 m5 lite.

"Unfortunately", it works fine here on all devices so I can't test it more. If anyone solves this problem, please just tell us what was the solution, it could help. Many thanks in advance!

Thibault de Vassal    (2019-06-25 12:16:22)
Android App not working

John, do you know what antivirus is installed on your device or browser? (it may be a false positive)

John Hadden    (2019-06-25 13:44:49)
Android App not working

There is an app called 'lookout' and another called smart manager installed on the phone - but I've never noticed them do anything blocking websites or anything. I don't normally use the samsung browser - I use chrome instead - so not sure if there is anything antivirus in there - but I think the ficgs app uses it as the default browser (or at least it looks like it does).

Thibault de Vassal    (2019-06-25 15:23:47)
Android App not working

Well, maybe that changing the default browser solves the problem for FICGS apps, but that's not a clean solution...

I'm inquiring on a better way.

Karel Walzer    (2019-06-26 19:57:59)
Android App not working

Fatal error
this is only on my mobile

Thibault de Vassal    (2019-06-26 22:54:54)
Android App not working

Thanks Karel... another Samsung device?

Thibault de Vassal    (2019-06-27 00:16:57)
Android App not working

The FICGS website did not change, but the apps were updated (maybe something wrong there). Do you know what browser is used by default when you open the app? A browser by Xiaomi or Chrome/Firefox?

Thibault de Vassal    (2019-06-28 00:27:36)
Android App not working

Thank you all for your help, now I just updated all FICGS apps at Google Play Store. It could solve the problem for everyone (at least it worked for one user already)...

Any feedback is welcome! As you can see, it really helps :)

Thibault de Vassal    (2019-07-29 23:51:20)
Android App not working

It seems that 2 players just encountered the same problem again today (while no update was made since that time). Any others?

Thibault de Vassal    (2019-08-02 19:56:12)
Android App not working

Finally, if necessary uninstalling then installing again (the new version) should solve the problem.